Privacy Policy

Information We Collect

Personal Information:

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued ID and passport information
• Emergency contact information
• Special requests and preferences

Automatic Information:

• Website usage data and cookies
• IP address and browser information
• Device information and location data
• Hotel access logs and security footage

How We Use Your Information

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Improve our services and customer experience
• Comply with legal and regulatory requirements
• Send marketing communications (with your consent)
• Ensure security and prevent fraud
• Manage loyalty programs and special offers

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in hotel operations
• Legal Requirements: When required by law or legal process
• Safety and Security: To protect the rights and safety of guests and staff
• Business Transfers: In case of merger, acquisition, or asset sale
• Consent: When you have given explicit permission

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing systems
• Regular backup and disaster recovery procedures

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Reservation data is typically retained for 7 years for accounting and legal purposes, while marketing data is kept until you opt out or request deletion.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent at any time

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage
• Marketing Cookies: For targeted advertising (with consent)
• Preference Cookies: To remember your settings

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date. Your continued use of our services constitutes acceptance of the updated policy.